lodigame1 Privacy Policy — How We Handle Your Personal Data

lodigame1 operates the online gaming platform at lodigame1.net, offering services including live casino, jackpot slots, sports betting odds, poker, bingo, and esports betting to players in the Philippines. As a licensed gaming operator, lodigame1 is required by law to collect and process certain personal data to verify identities, process payments, prevent fraud, and comply with Philippine anti-money laundering regulations.

This Privacy Policy explains, in plain language, exactly what personal information lodigame1 collects from you when you use our platform, why we collect it, who we may share it with, how long we keep it, and what rights you have over your own data under the Philippine Data Privacy Act of 2012 (Republic Act 10173).

By registering an account with lodigame1 or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any aspect of how lodigame1 handles personal data, please contact us before continuing to use the platform.

lodigame1 collects personal data across the following categories:

lodigame1 does not collect sensitive personal information such as biometric data beyond what is strictly required for identity verification, nor do we collect racial, religious, political, or health-related data from players.

lodigame1 uses your personal data for the following purposes:

• Account Management: To create, maintain, and secure your lodigame1 account, verify your identity, process password resets, and communicate account-related information.
• Payment Processing: To process your deposits and withdrawals via GCash, Maya, bank transfer, and other Philippine payment channels accurately and securely.
• Regulatory Compliance: To meet lodigame1's obligations under Philippine gaming regulations, the Anti-Money Laundering Act, and the Data Privacy Act of 2012 — including Know Your Customer (KYC) obligations and transaction monitoring.
• Fraud Prevention & Security: To detect and prevent fraudulent account activity, unauthorised access, bonus abuse, multi-accounting, and money laundering.
• Responsible Gaming: To monitor for signs of problem gambling behaviour and to apply responsible gaming tools such as deposit limits and self-exclusion when requested by the player or required by regulation.
• Platform Improvement: To analyse usage patterns, diagnose technical issues, and improve the lodigame1 product experience for all Philippine players.
• Customer Support: To investigate and resolve queries, complaints, and disputes raised through the lodigame1 support channels.
• Marketing Communications: To send bonus offers, promotions, and gaming updates to players who have consented to receive such communications — with an easy unsubscribe mechanism in every message.

lodigame1 processes personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing necessary to fulfil the lodigame1 player agreement — including account creation, payment processing, and gaming activity — is carried out as part of our contractual relationship with you.
• Legal Obligation: Processing required to comply with Philippine gaming regulations, the Anti-Money Laundering Act (AMLA), PAGCOR licensing conditions, and other applicable laws.
• Legitimate Interest: Processing for fraud prevention, platform security, and internal analytics — where lodigame1's legitimate interests do not override your privacy rights.
• Consent: Marketing communications and optional data processing activities that go beyond what is strictly necessary for your account — you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

lodigame1 shares personal data only where it is necessary and proportionate. We do not sell your personal data to third parties for commercial purposes under any circumstances.

Data may be shared with the following categories of recipients:

• KYC & Identity Verification Partners: Licensed identity verification service providers that process your government ID and selfie to confirm your identity during the verification process. These partners are bound by data processing agreements and Philippine privacy law.
• Payment Processors: GCash, Maya, BDO, BPI, and other Philippine payment providers receive transaction details necessary to process your deposits and withdrawals. lodigame1 does not transmit unnecessary personal information to payment partners.
• Fraud Prevention Services: Specialist fraud and anti-money laundering analytics providers that help lodigame1 detect and prevent financial crime. Data shared is limited to transaction patterns and device signals — not full profile data.
• Gaming Platform Providers: Where game software is provided by third-party gaming studios under contract with lodigame1, anonymised player activity data may be shared to support game performance and integrity monitoring.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and law enforcement may receive data where required by law or court order. lodigame1 has no discretion to withhold data in such circumstances.
• Professional Advisers: Legal, accounting, and audit professionals engaged by lodigame1 on a confidential basis where access to player data is strictly required to perform their engagement.

lodigame1 retains personal data for as long as your account is active and for the periods required by Philippine law after account closure.

• Active Account Data: Retained for the duration of your lodigame1 account plus a minimum of five years after account closure, as required by AMLC regulations.
• KYC Documents: Retained for a minimum of five years after the date of collection or the date of the last verified transaction, whichever is later.
• Transaction Records: Retained for a minimum of five years as required under the Philippine Anti-Money Laundering Act.
• Support Communications: Retained for three years after a ticket is closed, to support dispute resolution and training.
• Marketing Consent Records: Retained for as long as your account is active plus three years, to provide evidence of consent in the event of a regulatory query.
• Analytics and Technical Data: Aggregated analytics data is retained indefinitely in anonymised form. Individual session and IP data is retained for 13 months.

When the applicable retention period expires, lodigame1 securely deletes or anonymises your personal data so that it can no longer be linked to you as an individual.

lodigame1 takes the security of your personal data seriously and applies industry-standard technical and organisational measures to protect it against unauthorised access, loss, or disclosure.

• Encryption in Transit: All data transmitted between your device and lodigame1 servers is protected with 256-bit SSL/TLS encryption. You can verify the secure connection via the padlock icon in your browser address bar.
• Encryption at Rest: Sensitive personal data, including identity document images and financial account references, is encrypted at rest in the lodigame1 database.
• Password Storage: Passwords are never stored in plain text. lodigame1 uses a one-way cryptographic hashing algorithm so that even internal staff cannot access your password.
• Access Controls: Internal access to personal data is restricted to staff with a specific, documented need. Access levels are reviewed regularly and revoked immediately upon role change or departure.
• Security Monitoring: lodigame1's infrastructure is monitored 24/7 for anomalous access patterns, intrusion attempts, and security events. Incident response procedures are in place and tested regularly.
• Third-Party Security: All third-party partners who process lodigame1 player data on our behalf are subject to data processing agreements that require them to maintain equivalent security standards.

Despite these measures, no system can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights, lodigame1 will notify affected players and the National Privacy Commission within 72 hours of becoming aware of the breach, in accordance with NPC requirements.

lodigame1 uses cookies and similar first-party tracking technologies on the platform. We do not deploy third-party advertising cookies or share browsing data with advertising networks.

The cookies lodigame1 uses fall into the following categories:

• Strictly Necessary Cookies: Required for the platform to function — including session authentication, CSRF protection tokens, and security cookies. These cannot be disabled without breaking core platform functionality.
• Preference Cookies: Remember your language, odds format, game lobby layout, and other personalisation settings. Stored for up to 12 months unless cleared.
• Analytics Cookies: First-party analytics that help lodigame1 understand which features are most used, where players encounter difficulty, and how the platform can be improved. Data collected is aggregated and not linked to identifiable individuals.
• Security Cookies: Support fraud detection by identifying unusual session behaviour patterns. These are functional rather than tracking in nature.

You can manage or delete cookies from your browser settings at any time. Disabling strictly necessary cookies will affect platform functionality. Disabling analytics or preference cookies will not affect your ability to use lodigame1.

As a Philippine player using lodigame1, you have the following rights under the Data Privacy Act of 2012 (RA 10173). lodigame1 honours all valid rights requests and will respond within 15 business days of a verified request.

lodigame1 is strictly an 18+ platform. We do not knowingly collect, process, or store personal data from individuals under 18 years of age.

During the registration and KYC verification process, lodigame1 verifies player age using the date of birth provided and the identity documents submitted. Any account found to be registered by a person under 18 will be closed immediately, all associated data deleted in accordance with regulatory requirements, and the matter reported to the relevant Philippine authorities.

If you are a parent or guardian and have reason to believe that a minor has registered with lodigame1, please contact us immediately at support@lodigame1.net with details so we can investigate and take appropriate action without delay.

lodigame1 reviews this Privacy Policy at least annually and updates it whenever there is a material change to how we process personal data. The "Last Updated" date at the top of this page reflects the most recent revision.

When we make material changes — those that meaningfully affect your rights or lodigame1's data handling practices — we will notify registered players via:

• Email to the address registered on your lodigame1 account, and/or
• A prominent notice displayed on the lodigame1 platform upon your next login.

Minor changes such as corrections, clarifications, or additions that do not materially affect player rights may be published without advance notification. We encourage you to review this Privacy Policy periodically to stay informed of how lodigame1 protects your data.

Continued use of the lodigame1 platform after a material update has been notified constitutes acceptance of the revised Privacy Policy. If you do not agree with an update, please close your account by contacting our support team before the effective date of the change.

lodigame1 has appointed a Data Protection Officer (DPO) as required under the Philippine Data Privacy Act of 2012. The DPO is responsible for overseeing lodigame1's compliance with data privacy obligations and can be contacted for any data-related query, concern, or rights request.

For complaints about how lodigame1 has handled your personal data that cannot be resolved through our internal process, you may contact the Philippine National Privacy Commission (NPC) through their official website or helpdesk. lodigame1 encourages players to contact us first so we can work to resolve any concern promptly and directly.

We aim to acknowledge all privacy-related queries within 24 hours and provide a substantive response within 15 business days. Complex requests involving multiple data categories or significant access requests may take longer, and we will notify you of any extension within the initial 15-day period.